IRON MOUNTAIN POLICY CENTER Law Professionals Needed an Easier Way to Maintain Citations Tools: Axure RP Pro, Adobe Creative Suite, Hotjar, SurveyMonkey Live Site: https://www.ironmountain.com/resources/whitepapers/g/global-research-and-policy-center Project Summary Iron Mountain Policy Center solution is a cloud-based retention and privacy policy management platform that provides a way for legal professionals to know current obligations and show compliance.…

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As a Principal UX Information Architect at TIAA, I was the owner a portfolio of UX projects and lead the user experience effort in application development projects for the “Unified Desktop” project.  In this role, I supported the internal audience, leading application design project in content production, anti-fraud, telephony, and enrollment in the personal retirement…

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LLBean For L.L. Bean, I designed the architecture and user experience for the retail giant’s e-commerce checkout process overhaul in 2012, which they continue to utilize today. My efforts resulted in significant conversion, decreased abandonment and increased profitability to a record high in the first year after release.  I also played a key role in…

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