Product Director | UX Designer | Web Designer | Usability Researcher

UX Prototyping

Iron Mountain Policy Center

Case Study: Iron Mountain Policy Center Project Iron Mountain Policy CenterUser Experience Improvements BACKGROUND Iron Mountain Policy Center solution is a cloud-based retention and privacy policy management platform that provides a user-friendly way for legal and banking users to know legal obligations and show compliance. With Policy Center users can manage their information through the entire information…

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As a Principal UX Information Architect at TIAA, I was the owner a portfolio of UX projects and lead the user experience effort in application development projects for the “Unified Desktop” project.  In this role, I supported the internal audience, leading application design project in content production, anti-fraud, telephony, and enrollment in the personal retirement…

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LLBean For L.L. Bean, I designed the architecture and user experience for the retail giant’s e-commerce checkout process overhaul in 2012, which they continue to utilize today. My efforts resulted in significant conversion, decreased abandonment and increased profitability to a record high in the first year after release.  I also played a key role in…

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