Douglas Cuffman, UXC, CSPO
Certified Director of User Experience

I am an experienced Director of User Experience, a Certified UX Practitioner, and a Scrum Alliance Certified Product Owner with over 23 years in the industry. I utilize Design Thinking and Agile methodologies to lead highly effective teams that deliver a best-in-class, equitable user experience. I evangelize and manage UX processes, development plans, and mentor teams of UX direct reports. Verticals span telephony, internet security, financial services, healthcare, and e-commerce. Projects span Fortune 500 companies including Verizon, Bank of America, Fidelity Investments, Toyota, LLBean, Iron Mountain, TIAA, and many more.




  • Servant Leadership and exercising Radical Candor.
  • Process implementation and management
  • Stakeholder workshops


  • HTML 5
  • CSS 3
  • GIT Version Control
  • Basic Networking


  • Complex enterprise UX application design
  • UX Prototyping
  • Branding


  • Mobile security
  • Healthcare
  • E-commerce
  • Fintech & financial services
  • Education
  • Engineering technology verticals


  • Agile & Scrum
  • Requirements Gathering
  • Design Thinking & Human-centered Design
  • User Research


  • Mac OS X
  • Windows
  • Figma
  • Miro
  • Axure RP Pro
  • Adobe Creative Suite
  • Userlytics
  • WordPress




Gilbert Nordelus

Director of Engineering

Doug is a brilliant creative. At Zenkey I depended heavily on Doug's creative prowess and his ability to manage, lead his team. As the director of UX, I witness Doug's collaboration skills first-hand. What I've come to appreciate the most are his level-headed approach, fresh perspective and Doug's hands-on approach to UX. Doug has also introduced many tools to Zenkey which further improved the collaboration between creatives and engineering. You can expect great work, amazing collaboration, forward thinking ideas and outstanding leadership from him. I would welcome any opportunity to work with Doug again, he would be an amazing addition to further enhanced any creative team.


Juan Illiage

Product Director

Doug and his team were excellent partners in launching highly secure mobile application aimed to disrupt the identity access management market. He and his team were always there to support the company in their ever-changing priorities and consistently delivered high-quality work on time and without drama. Every job delivered resulted from usability research, professional design, and the user on top of mind. The work was backed by quantitative information that helped ZenKey to make the right decisions. On the personal side, Doug always had a pleasant (almost soothing) demeanor that I sincerely appreciated in such a hectic environment. He was a great partner, and I am looking forward to working with him in the future.


Dominic Chatot

Professional Recruiter at Insight Global

Working with Doug as been one of the highlights of my recruiting career. He values our partnership and is committed to working with me. In the 2+ years I've known Doug, he has been nothing but an incredible professional, fun person to communicate with and just an overall great person to know. On a more professional side, Doug is a subject matter expert in all things User Experience. Not only is he a creative genius when it comes to this environment but he pairs it with a highly collaborative approach and leadership qualities. Doug is a true impact player and will be an immediate value add to any organization.


Eddie Davis

SVP Sales & Operations, FinSync

Doug knows his business. He's completely fluent in UX/UI and able to translate business and user goals into sets of requirements and designs that developers can easily understand and implement, and end-users find intuitive. He's also a very genuine and compassionate person who seeks to understand his coworkers and work with them the way they wanted to be worked with, always with an eye toward the overall strategy of the company.


Mike Savory

CPO, FinSync

Doug joined our team as the Director of User Experience at a time when we had no design or UX resources. He capably filled several roles in both design and user experience. Doug also showed he's experienced in working with product teams, knowing the language and processes, fitting well into our team, and even being proactive in suggesting and implementing ideas to improve our ideation process. He has a broad range of experience and skills (including drummer and drone pilot!) that I think would benefit any tech company.


Victor Dominquez

Business Development | Talent Management

On a number of occasions, I've hired Doug to design, develop and deploy internet and intranet sites. He always delivered insightful and creative solutions as well as a quality work product. Even though his expertise resides in the IT world, we hired Doug to work within our marketing department to help bridge the gaps between marketing, sales and IT. The result of this collaborative effort gave us a better product, delivered on time and on target with our exact business requirements. Gotta love that...


Tony Garbani

Art Director and Designer

Doug is a great guy who is very knowledgeable in web design and all that encompasses the web. I've worked with him on several projects and he's always a pleasure to work with. If he doesn't know the answer to something, he'll find it, but usually if it's web-related, he's on top of it and probably already knows it already. On top of that, he's creative-minded and is very skilled in talking through ideas in order to find solutions.