I Built the Entire UX Department from Ground-up

Tools: Figma, Miro, Axure RP Pro, Adobe Creative Suite, SurveyMonkey, Userlytics

Project Summary

ZenKey is an innovative collaboration between the three major U.S. wireless carriers: AT&T, T-Mobile, and Verizon. This network-based identity solution uses multiple authentication and authorization factors—including network signals unique to a user’s mobile carrier—to not only verify a user’s device but also allow service providers to verify a user access request and confirm a unique message related to a transaction or event initiated with a service provider.

As the Director of User Experience & Product Design, I built and lead a cross-functional team of highly-skilled subject matter experts, ranging from UX design, UX writing, usability research, technical documentation, and frontend development.

A senior member of the product team, I was responsible for all aspects of user experience and product design, including the ZenKey mobile app, style guide, branding and was the product owner for all ZenKey product documentation and platform, as well as the product WordPress marketing site. I reported directly to the Chief Product Officer.